Changes due to Covid-19

 

We missed you all and thank you so much for your love and support during this time. Our highest priority has always been the health and wellbeing of our clients and team. We are required to follow certain regulations and recommendations from the government. To take extra precautious there has been changes to our policies and procedures. Please take the time to read the changes below before coming to your appointment:
 

  • Everyone required to wear a mask.

  • Everyone will be asked to sanitize hands when entering our location.

  • Temperatures will be checked at the door.

  • We will operate in an appointment ONLY system. We will no longer accept walk-ins. 

  • We ask that you call us when you arrive, please wait in your car until we notify you to come in.

  • No double booking. We will be adding 15 additional minutes to your appointment time for sanitation purposes.

  • No seconds party guests allowed, including kids.

  • No pets allowed.

  • Card on file required to hold your appointment. Our cancellation/no-show policy will be enforced. There will be a 15 minute grace period. 

  • We are no longer able to offer coffee nor tea. We ask that you please bring your own bottle of water, if needed, to minimize contact.

  • If you are sick PLEASE do not come in. We love everyone very much, but will have to let you know that we can’t perform your service if we see you are not feeling well.

  • We ask for contactless methods of paying. Such as, apple pay or with your card on file. 

  • Please sign credit/debit authorization form emailed to you with your appointment confirmation before coming to your appointment.

  • We’ve updated our hours from 8:30am-7:30pm.

  • We are now OPEN on Mondays.

  • We have acrylic table shields on our Manicure stations.

 

We are so excited to see you all soon! Thank you for understanding as we prioritize keeping you and our team healthy.  

Cancellation Policy

At GG Salon and Spa your appointments are very important to us. We reserve your appointments just for you and appreciate at least 24 hours notification to cancel or reschedule your appointment. In doing so, our team will be able to adjust their schedules and we may accommodate clients on our waiting list. We understand that sometimes schedule adjustments are necessary and we will do our best to work with you in case of an emergency. 

 

If you cancel or change your scheduled reservation without providing us with 24 hour notice, you may be charged a late-notice fee equal to 50% of the reserved service(s) amount. If you fail to keep your scheduled reservation without providing us with any notice, we reserve the right to charge a no-show fee equal to 50% of the service. Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment to avoid the 50% fee.

 

GG Salon and Spa policies are presented and provided in the best quality and tradition of excellent servicing for our loyal and future clients. Thank you for viewing, understanding and supporting our policies criteria.

 

Return Policy 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@ggsalonspa.com and send your item to: 9063 Biscayne Blvd. Miami Shores Florida United States 33138.

 

Shipping

To return your product, you should mail your product to: 9063 Biscayne Blvd. Miami Shores Florida United States 33138 or you may bring it to our location personally. 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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