Cancellation Policy
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At GG Salon and Spa your appointments are very important to us. We reserve your appointments just for you and appreciate at least 24 hours notification to cancel or reschedule your appointment. In doing so, our team will be able to adjust their schedules and we may accommodate clients on our waiting list. We understand that sometimes schedule adjustments are necessary and we will do our best to work with you in case of an emergency.
If you cancel or change your scheduled reservation without providing us with 24 hour notice, you will be charged a late-notice fee equal to 50% of the reserved service(s) amount. If you fail to keep your scheduled reservation without providing us with any notice, we reserve the right to charge a no-show fee equal to 50% of the service. Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment to avoid the 50% fee.
GG Salon and Spa policies are presented and provided in the best quality and tradition of excellent servicing for our loyal and future clients. Thank you for viewing, understanding and supporting our policies criteria.
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Nail Service Policy
Please be advised the Florida State Board of Cosmetology prohibits providing service to any client that has an infection or communicable disease on their skin or nails (this include fungus). The board requires that salons refuse service if the client has an infection.
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Product Return Policy
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ggsalonspa.com and send your item to: 9063 Biscayne Blvd. Miami Shores Florida United States 33138.
Shipping
To return your product, you should mail your product to: 9063 Biscayne Blvd. Miami Shores Florida United States 33138 or you may bring it to our location personally.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.